Diyarbakır Departure - Grand Balkan Tour with Turkish Airlines to 6 Countries

It is recommended to carefully read the following important information before joining the tour:

Currency and ShoppingTo make purchases and spend money in all countries included in the tour program, it is sufficient to carry Euros. In regions where the local currency is used, the guide will assist with currency exchange.

Cancellation and Change ConditionsGuests who register for the tour have the right to cancel free of charge up to 30 days before the tour date. If less than 30 days remain until the tour date, a 30% penalty applies; and if 20 days or less remain, a 100% penalty is applied. Documents such as hospital reports and workplace leave permission from authorities in Turkey, submitted with a cancellation request, are not accepted for cancellations of accommodation and services outside Turkey.

Minimum Participation ConditionThe tour program is organized on the condition of a minimum of 25 participants. If sufficient participation is not achieved, the last cancellation notification date is 20 days before the tour departure. In case of cancellation, notification will be made by Viyatravel.

Hotel NotificationHotels listed in the tour program only by category and/or offered as options without specifying names will be notified 2 days before the tour departure. During periods such as fairs, congresses, concerts, events, or sports tournaments, hotels may be used outside the stated distance; in such cases, information will be provided 15 days before the tour departure.

Triple RoomsTriple rooms are allocated according to hotel availability, and the bed for the third person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds may be folding or coach bed type. This situation is accepted in advance for third person and/or child reservations. Child discounts apply only for one child staying with 2 adults, who fits the age group.

About BreakfastsBreakfasts offered at hotels are generally in continental breakfast format suitable for the breakfast culture of the country visited; with a limited menu of butter, jam, bread, tea, or coffee, and may be served in a separate hall for groups.

Seating ArrangementA daily seat rotation (seat change) is applied on tours. Fixed seat and front seat guarantees are not provided, and seat changes are organized by the guide on the vehicle.

Clothing and Equipment RecommendationsIt is recommended to prefer comfortable walking shoes or sneakers during the trip. For night travel, it is suggested to bring a cardigan or similar garment.

Customs CrossingsThe waiting time at customs gates crossed by road during travel may exceed the standards; this is not the operator's responsibility.

Flight and Check-in ProceduresFor participants joining tours by plane, check-in and boarding procedures are personal procedures and must be completed by the guest at airline counters in airports or online before the flight. All expenses required for joining the tour for those not present at the specified times at the airport or unable to board the plane are their own responsibility.

Entry to Turkey from AbroadTo bring items (alcohol, cigarettes, etc.) when entering Turkey from abroad, a minimum 3-day stay is required. Free shop shopping limits are as follows:

• Cigarettes: 3 cartons
• Alcoholic beverages (more than 22%): 1 liter
• Alcoholic beverages (less than 22%, including wine and champagne): 2 liters
• Perfume: 600 ml
• Makeup or skincare products: 5 items
• Chocolate and confectionery: 2 kg
• Coffee: 1 kg
• Tea: 1 kg

Program ChangesGuides may make changes in the program flow depending on weather and road conditions, provided that every place specified in the program is shown. The operator cannot be held responsible if panoramic city tours cannot be conducted due to reasons such as lack of permission from local authorities or force majeure like weather conditions.

Does not include:

* Tips.

* Personal expenses.

* No other services not specified in the previous section.

* We inform you that in some countries there is a local tax known as "stay tax", "municipal tax", "tourist tax" (or similar denomination) that is not included in the price of the reservation and must be paid directly by each guest at the corresponding establishment and / or airport. Keep in mind that these taxes can change over time, therefore, it is necessary to check if the country of destination charges this type of tax and the current amount to be paid.

Very important:

* Once the User has designed his trip with Haiku Dinámico, he must formalize the reservation and contract his trip through the intervention of a retail travel agency, so any User interested in confirming his reservation should contact any of the agencies retailer associated with Haiku Dinámico to the document previously generated with the referred tool.

* This document, obtained by the User through Haiku Dinámico, does not constitute a confirmation of reservation or a firm reservation of any of the travel services described therein. Such confirmation will only be obtained when Haiku Dinámico receives the total price of the reservation through the retail agency selected by the User among those associated with Haiku Dinámico.

* The booking of tourist services and product purchases contained in this document will be governed by the specific contractual conditions with which they have been offered and by the General Conditions applicable to travel services and products sold by Haiku Dinámico that are published on this website, a copy of which is attached to this document.

* The confirmation of the reservation obtained by the User through the Haiku Dinámico is also subject to availability at the time the User makes his payment for places in the means of transport, accommodation, or any type of service selected within the tariff selected or used for the offer.

* The final price obtained in the document generated through Haiku Dinámico may be subject to change at the time of requesting and confirming the reservation as a result of the companies' dynamic pricing policy aerial.

* Likewise, the final price is always conditioned to currency fluctuation, fuel price, taxes and tourist surcharges for airports, accommodation, airline tickets, maintenance services, visas and in general all those that apply to the services included in the travel, which may justify a price change, even after the reservation is confirmed under the terms and limits set by law.

* Once the reservation is confirmed, cancellation fees will be applied to the total amount of the reservation.

* This trip may not be suitable for people with reduced mobility. Check with your agency about its suitability based on your personal needs.

* We inform you that in some countries there is a local tax known as "stay tax", "municipal tax", "tourist tax" (or similar denomination) that is not included in the price of the reservation and must be paid directly by each guest at the corresponding establishment and / or airport. Keep in mind that these taxes can change over time, therefore, it is necessary to check if the country of destination charges this type of tax and the current amount to be paid.

* Group reservations are considered to be those reservations or blocks made by the agency of 5 rooms or more under the same or several locators with the same creation date, or made on different dates and the dates of stay of the reservations coincide on several of the days or at all. Therefore, in these situations, the wholesaler reserves the right not to accept said reservations, having to confirm the price and availability of said places expressly by it and after the quotation of places and prices through the department of groups.

INCLUSION INSURANCE IN COMBINED TRAVEL RESERVATIONS

With regard to our inclusion insurance, said insurance exclusively includes those people who have their residence and origin of the trip in Spain or Portugal.

CHAPTER I (Obligations of information and content of the combined travel contract), Article 153 (Pre-contractual information), point 1, section H:

"1. Before the traveler is bound by any package travel contract or corresponding offer, the organizer, and also the retailer, when the package is sold through the latter, will provide the traveler with the form with the standard information regarding to the package trip that appears in annex II, A or B, as well as the following information that is applicable to the package trip:

"h) Information on the subscription of an optional insurance that covers the expenses originated in the event that the traveler decides to terminate the contract or the expenses of assistance, including those of repatriation, in case of accident, illness or death."

Said section refers to the obligation to inform the client of the possibility of contracting insurance, not to the obligation to include insurance on the trip, that is, the client has the power (option) to contract insurance with the agency or not. . The agency has the obligation to inform that it is recommended that the client take out insurance that includes, at least, issues such as repatriation,... which is basically inclusion insurance.

Once the agency informs the client about the recommendation to contract insurance for the trip, it is the client who can contract insurance with the agency, or contract it directly with whoever they want.